Shipping policy
Shipping Policy - Aviesia Organics
Last Updated: 22.07.2023
Thank you for choosing Aviesia Organics for your skincare needs. This Shipping Policy outlines our shipping and delivery practices to ensure a smooth and transparent experience for our valued customers. Please read this policy carefully before placing an order. If you have any questions or need further assistance, feel free to contact our customer support team at info@aviesia.com.
1. Order Processing Time:
a. Most orders are processed within 02 business days from the date of purchase. We strive to dispatch orders promptly to ensure timely delivery.
b. Please note that order processing times may be longer during peak seasons or promotional events. Any delays will be communicated to you.
2. Shipping Methods and Carriers:
a. We offer various shipping options, including standard shipping and expedited shipping.
b. Shipping carriers may vary based on your location and the shipping method selected. Our primary carriers include [Carrier Names].
3. Shipping Costs:
a. Shipping costs are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed during the checkout process before you confirm your purchase.
b. From time to time, we may offer free shipping promotions or discounted shipping rates. Please refer to our website or promotional materials for any ongoing offers.
4. Shipping Destinations:
a. We currently ship to addresses within Canada and USA. For international orders, please refer to our separate International Shipping Policy for details.
5. Estimated Delivery Times:
a. Estimated delivery times are provided for your reference and are based on standard shipping. Please note that these times are estimates and are not guaranteed.
b. Delivery times may be affected by factors beyond our control, such as carrier delays, customs processing for international orders, or adverse weather conditions.
6. Order Tracking:
a. Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use the tracking number to monitor the status of your delivery.
b. If you have not received a shipping confirmation or tracking information, please contact our customer support team for assistance.
7. Undeliverable Packages:
a. If a package is returned to us as undeliverable due to incorrect address information or other reasons, we will attempt to contact you to resolve the issue.
b. Additional shipping fees may apply for re-shipment of undeliverable packages. If we are unable to reach you or receive a response, a refund may be issued, excluding any shipping costs.
8. Shipping Restrictions:
a. Some products may have specific shipping restrictions based on their contents or destination. Please review the product details and any applicable shipping restrictions before making a purchase.
b. International customers are responsible for complying with their country's import regulations and customs requirements. Any customs fees or import duties are the responsibility of the recipient.
9. Changes to the Shipping Policy:
Aviesia Organics reserves the right to modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Thank you for choosing Aviesia Organics. We appreciate your understanding of our shipping practices and look forward to providing you with exceptional service and products.