Refund policy

Refund Policy - Aviesia Organics

At Aviesia Organics, we take pride in offering high-quality organic skincare products. We strive to ensure that our customers are completely satisfied with their purchases. If, for any reason, you are not entirely happy with your order, we offer a hassle-free refund and return process. Please review the following guidelines to understand our refund policy:

1. 30-Day Money-Back Guarantee: We provide a 30-day money-back guarantee on all purchases made through our website. If you are not satisfied with your order within 30 days of receiving it, you are eligible for a full refund.

2. Eligibility for Refund: To be eligible for a refund, the following conditions must be met:

• The return request must be initiated within 30 days from the date of delivery.
• The product must be in its original packaging and unused.
• Any promotional items or gifts received with the purchase must also be returned.

3. Refund Process: To request a refund, please reach out to our customer support team at info@aviesia.com. Our team will guide you through the return process and provide you with a return merchandise authorization (RMA) number, if applicable.

4. Return Shipping: Customers are responsible for the return shipping costs, except in cases where the product is received damaged or defective. We recommend using a trackable shipping method to ensure the safe return of the product.

5. Refund Processing: Once we receive and inspect the returned product, we will process your refund. Please allow up to 07 business days for the refund to reflect in your original payment method. Refunds will include the product's purchase price minus any applicable shipping charges.

6. Non-Refundable Items: Certain items, such as gift cards or downloadable products, are non-refundable.

7. Damaged or Defective Products: If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a replacement or issue a full refund, including return shipping costs.

Please note that Aviesia Organics reserves the right to modify this refund policy at any time without prior notice. Changes to the policy will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our refund policy, please contact our customer support team at info@aviesia.com. Your satisfaction is our top priority, and we are here to assist you with any queries you may have.

Thank you for choosing Aviesia Organics for your skincare needs!